Any cancellation by you must be initiated by email to firstname.lastname@example.org. We will acknowledge your cancellation by email.
In certain cases you may be eligible to receive a full or partial refund depending upon:
Asiascene Premium Services is not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.
Please contact us if you have any questions about our cancellation policy.
If you cancel or cannot take your tour as a consequence of force majeure, Asiascene Premium Services will refund the amount you have paid less any non-recoverable out-of-pocket costs APS has incurred on your behalf – payment processing costs, car rentals, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes the it dangerous or impossible to safely undertake the tour. The determination of what constitutes 'Force Majeure' is at the discretion of Asiascene Premium Services.
For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by Asiascene Premium Services will determine the refund due as follows:
If you cancel 60 days or more before the start of the tour: No cancellation fee. We will refund the amount paid less any non-recoverable upfront costs incurred by Asiascene Premium Services. These up-front costs represent out of pocket expenses for payment processing charges, tickets, transportation deposits and other non-recoverable tour expenses.
If you cancel 59 to 22 days before the start of the tour: 20% cancellation fee. If you have paid for your tour in full, we will issue a refund of 80%. If you paid only a deposit we will refund only the amount paid in excess of 20% of the tour price.
If you cancel 21 days or less before the start of the tour: 100% cancellation fee.
In some cases, APS may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour, if less, will be refunded.